NBiz Infosol Provides comprehensive solutions to address business needs.

• Solutions to automate the ISO process
• Solutions to automate IS Service Management
• Content Management Solutions

Solutions to automate the ISO process

The growing mix of complex products, a global supply base and stringent customer requirements has created a need for organizations to have real-time visibility into their quality processes and to implement systems that ensure closed loop quality processes and support easy access to and efficient routing of information. Many organizations are deploying industry standard quality management methodologies such as ISO 9000, cGMPs and Six Sigma or implementing other quality practices to reduce costs, shorten cycle times and improve overall product and process quality.

Traditionally, homegrown systems, stand-alone applications or even manual paper-based systems have been used to manage product and process quality at departmental level. Such point-solutions fail to address systemic quality problems as they lack a broad enterprise reach. As a result, many companies are seeking to deploy enterprise class solutions that can unify quality management across their worldwide operations.

NBiz Infosol offers comprehensive quality management software solutions for managing quality programs within an organization as well as for streamlining quality processes involving suppliers and customers. By improving operational efficiencies in quality systems, NBiz Infosol enables companies to create a transparent environment for proactively identifying, tracking and resolving quality issues. Moreover, the embedded best practices for supporting key processes and requirements for standards and regulations such as ISO 9000 and FDA cGMPs lower the cost of regulatory compliance and risk of noncompliance.

In addition, NBiz Infosol uniquely combines software and content to deliver quality management software solutions for effective and sustainable quality and compliance with embedded best practices templates, access to training content from an expert community, and integration of business processes with regulatory notifications or industry alerts.

Quality Management Solutions
		ISO 9000 Compliance			Internal Quality
		Customer Quality			Supplier Quality
		Non conformance & CAPA Management			Complaints Management
		Variance & OOS Management			Six Sigma

Solutions to automate IS Service Management

NBiz Infosol enables enterprises to automate the service desk function using a combination of industry acknowledged best practices and best of breed technology. Our automated service desk solution allows customers to submit, track and manage service support requests via email or the customer portal based on Web 2.0 and open standards.

Our Solution ensures IT Management is highly visible, customer focused and meets business requirements in a cost efficient manner. This is achieved by the tight integration of the key elements of the ITIL guidelines, which allows support departments to be confident about its ability to manage a systematic and professional IT service.

Five core processes

• Incident Management
• Configuration Management
• Problem Management
• Change Management
• Service Level Management

Organizations adopting ITIL best practices for its service desk operations can rely on NBiz Infosol for implementing scalable ITIL processes. NBiz Infosol adheres to the key elements of ITIL relating to implementing an automated support service, thus enabling organizations to focus on meeting and exceeding customer support expectations.

Content Management Solutions

With a plethora of standards and technologies available in today's software world, companies are unable to make a right decision on how to implement a Content management solution. With terminologies being used invariably in all sales talk such as document management, knowledge management, Imaging solutions, records management etc., the solutions do not cater to Business Problems in various organizations which lead to miserable failure of implementing these solutions. NBiz infosol with our experienced consultants would be able to provide the right solution that meets the business requirements than implementing any TECHNOLOGY oriented solution. Our solution always are pragmatic and focusses on meeting the business user requirements. We would provide appropriate solution as per the customer's business requirements. To understand you more please send us an email or click here to take you to the Contact Us page. Typically any information management software would have the following components: