ITIL® v3 Foundation 2011

ITIL V3 Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the ITIL V3 Foundation course, delegates will gain knowledge of the internationally recognized best practice terminology, structure, basic concepts, and the core principles of ITIL® v3 practices for Service Management. Delegates should have an understanding of service management; however knowledge of ITIL® is not required. Nbiz Infosol provides ITIL V3 Foundation courses in UAE specifically in Abu Dhabi, Dubai, Ajman, RAK, Al Ain, Umm Al Quwain, and other areas.

ITIL 4 is the latest edition of ITIL, was published in February 2019.

This course introduces the key concepts of each ITIL v3 function, process and lifecycle stage. By the end of this course, the participants will be able to identify:

• The stages and processes within the Service Lifecycle
• Business value of implementing each process in an organization 
• Objectives and basic concepts related to each process
• Activities and roles involved in each process
• Relationship of each process to other processes
• Terminology, techniques and practical approaches

This course will also help the delegates to:

• Discover a plan to improve IT service quality and reduce costs.
• Be able to align IT services to business objectives.
• Understand the activities of the ten (+2) ITIL processes and how they interact with each other.
• Learn how to improve customer focus and cost effectiveness

Learning Level: Advanced

Duration: 2day(s)

• Define Service
• Comprehend and Explain the concept of Service Management as a practice

• Understand the service life cycle
• Explain the objectives and business value for each phase of the life cycle 

• Service Portfolio
• Financial Management 
• Demand Management
• Service Models
• Service Owners

• Service Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Security Management
• Supplier Management
• Design Management

• Change Management
• Release and Deployment Management
• Service Asset and Configuration Management
• Service "V" Model

• Incident Management
• Problem Management
• Event Management
• Request Fulfillment
• Access Management
• Service Desk and IT Operations Management

• 7 step Improvement Process
• PDCA - Plan Do Check and Act
• Continual Service Improvement Model